** Accommodation rate includes complimentary wifi
Note: Rates are quoted in Australian Dollars (AUD) and inclusive to GST and based on a min night stay of 14 nights. If this minimum stay requirement is not met then the rate will revert back to best available rates at time of reduced stay.
Reservations Guarantee
In order to secure the reservation, a signed copy of the contract must be sent back within 3 days of receiving the agreement. Credit card details must be supplied at the time of reservation.
In the event where a company has credit facilities with the hotel, an authorization fax or email must be sent to reservations guaranteeing the booking.
Credit Card Pre-Authorisation
A deposit of AUD$150 is required by all guests at check in as a security guarantee for the room and to cover any incidentals incurred throughout the stay.
Method of Payment
Payment of your account can be made in the following ways;
Payment Terms
For accommodation over 28 consecutive days we request an amount equaling to a fortnight’s (x14 days) payment in advance prior to the check-in date. Accommodation charges for subsequent months are to be paid fortnightly in advance.
Incidental charges including dry cleaning and laundry, are to be settled every fourteen (14) days. An account detailing any incidentals accrued will be issued to you directly.
Reservation Extensions or Pre-Terminations
All requests for extensions or pre-terminations must be received in writing. Hotel will issue a letter to confirm the extension of stay or pre-terminations of stay along with notification of any cancellation fees or rate amendments that may apply. It is a requirement of the Hotel that this letter is signed either by the guest, their relocation agent or an authorized representative of their employer prior to confirming the request.
Cancellations/No Show Policy
All cancellations or pre-terminations must be communicated in writing to the Hotel’s Account Manager. Upon receipt of advice the Hotel will notify you in writing of any cancellation fees or rate amendments that apply.
Pre-termination Policy
Section One:
Where the duration of stay is reduced from that agreed in the contract, an early termination fee will apply to the following affect,
Section Two:
Where the duration of stay is reduced from that agreed in the contract, and the minimum stay requirements have not been met, an early termination fee will incur to the following affect,
Note: Rates are quoted in Australian Dollars (AUD) and inclusive to GST and based on a min night stay of 14 nights. If this minimum stay requirement is not met then the rate will revert back to best available rates at time of reduced stay.
Reservations Guarantee
In order to secure the reservation, a signed copy of the contract must be sent back within 3 days of receiving the agreement. Credit card details must be supplied at the time of reservation.
In the event where a company has credit facilities with the hotel, an authorization fax or email must be sent to reservations guaranteeing the booking.
Credit Card Pre-Authorisation
A deposit of AUD$150 is required by all guests at check in as a security guarantee for the room and to cover any incidentals incurred throughout the stay.
Method of Payment
Payment of your account can be made in the following ways;
- By credit card by clicking on the supplied link. A surcharge of 1.5% applies for all credit card payments
- EFT direct deposit
- The hotel can issue an invoice (upon completion and approval of our credit application form).
Payment Terms
For accommodation over 28 consecutive days we request an amount equaling to a fortnight’s (x14 days) payment in advance prior to the check-in date. Accommodation charges for subsequent months are to be paid fortnightly in advance.
Incidental charges including dry cleaning and laundry, are to be settled every fourteen (14) days. An account detailing any incidentals accrued will be issued to you directly.
Reservation Extensions or Pre-Terminations
All requests for extensions or pre-terminations must be received in writing. Hotel will issue a letter to confirm the extension of stay or pre-terminations of stay along with notification of any cancellation fees or rate amendments that may apply. It is a requirement of the Hotel that this letter is signed either by the guest, their relocation agent or an authorized representative of their employer prior to confirming the request.
Cancellations/No Show Policy
All cancellations or pre-terminations must be communicated in writing to the Hotel’s Account Manager. Upon receipt of advice the Hotel will notify you in writing of any cancellation fees or rate amendments that apply.
- For contracted Long Stay reservations, cancellations received within seven (7) days of the check-in date, may incur a fee equal to three (3) nights. Should the cancellation occur prior to the seven (7) day period, there will be no cancellation fee applied
- For Contracted Long Stay reservations, if neither cancelled nor taken up by the client, a three (3) night’s no-show fee will apply. Any further reservation nights will automatically be cancelled.
Pre-termination Policy
Section One:
Where the duration of stay is reduced from that agreed in the contract, an early termination fee will apply to the following affect,
- Should the length of stay have already exceeded 14 nights, and 72 hours’ notice is provided, then the reservation will incur no penalty.
- Should the length of stay have already exceeded 14 nights, and 72 hours’ notice is not provided, then an early termination fee of three (3) nights will apply from the new agreed date of departure.
Section Two:
Where the duration of stay is reduced from that agreed in the contract, and the minimum stay requirements have not been met, an early termination fee will incur to the following affect,
- Should the number of nights stayed not exceed 25% of the contracted minimum stay requirements, than a fee of seven (7) nights will apply.
- Should the number of nights stayed not exceed 50% of the contracted minimum stay requirements, than a fee of three (3) nights will apply.
- Should the number of nights stayed exceed 50% of the contracted minimum stay requirements, than the above Section 1 applies.
Housekeeping Service
The accommodation rate quoted includes One (1) weekly housekeeping service. **** Additional housekeeping services can be arranged. An additional full service daily charge is $42.00, and an additional light service charge is $32.00.
A light service consists of a change of towels, bins emptied, and amenities replenished. Please note that additional towels are available anytime by calling Reception.
Check In and Check Out Times
Check in: 15:00
Check out: 11:00
Should you arrive prior to the check in time, the hotel can assist to store your luggage until your room is ready.
Other Services and Facilities – Included in the nightly room rate
In Room Internet Access
Indoor swimming pool, leisure facilities and gymnasium
Spin and Play – 24/7 laundrette with foosball and Xbox.
Porterage
Please note that a Porterage fee of $5.00 per item will be applied to guests with large amounts of belongings requiring storage/delivery at our hotel. Large amounts of belongings are deemed more than 6 large suitcases/bags/boxes/items per room.
Storage
Please note that our hotel does not offer a storage facility for large amounts of belongings. Large amounts of luggage which arrive to our hotel prior to the guests’ date of arrival or are left after the guests’ departure will incur a storage fee of $5.00 per item, per day and is subject to the hotel having the space available.
Car Parking
Extensive in-house car parking is available with security access. Car Parking may be available at a discounted rate offered for extended stay guests only, however due to limited space only one car space is available per room. The make, model and registration number is required to avoid vehicles being clamped and/or towed away at owner’s expense.
Non-Smoking Floors
Capri By Fraser Brisbane is a 100% smoke free hotel. Our non-smoking policy is available for viewing on request.
Fraser Place Melbourne Terms and Conditions:
- You (our guest) agree that you will pay us (the Operator) the room rate for each day of your stay and any additional charges up until the time you advise that you have departed from our rooms.
- You agree that any charge for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.
- You agree that checkout time is 11:00am on the date shown for your departure unless we agree to another time.
- You agree departure after that time may incur additional room charges.
- You agree that we will apply a charge if your required check-in time requires us to keep the room empty on the previous day (pre-registration).
- You agree to pay interim accounts when presented even though you may not have departed from our rooms.
- You agree to advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.
- You agree you are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us.
- You agree to pay us for any excess cleaning, loss or damage to the room or equipment in the room during period of use including that resulting from, but not limited to, excessive cleaning requirements, smoking, missing stock and equipment and physical damage.
- You agree to return the security keycard for the room at the time of your departure.
- You agree any monies or other valuables, goods or vehicles that belong to you, brought in or on to the rooms, grounds or car park remain your responsibility and we are not responsible for their safekeeping.
- You agree that you will not make any claim against us for any damage or loss to your goods or valuables, regardless of how or where the loss or damage occurred.
- You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord or Tenant laws and there are no such laws that apply to your stay. We grant you a license to stay in our rooms and you agree that we may terminate the license at any time without giving you a reason.
We adhere to the National Privacy Principles relating to the collection of personal information. Information collected from you on registration is required either to meet the requirements of State legislation regarding the maintenance of a guest register, for fire safety reasons, for billing purposes and to market our services to you. If you do not provide us with this information, we may be unable to provide you with accommodation. We will make this information available to third parties who assist us provide services to you, where required by law or to enforce our collection of amounts owing by you. You must advise us if any details on your registration are incorrect. Personal information collected during your stay will be retained for the length of time necessary to comply with taxation and accounting requirements (usually seven years). You may request access to personal information we hold about you. We may recover our costs of providing this access to you. We will not knowingly permit any misuse of this data. We will adhere to our Industry Association standards for use of any personal information.